Service Operations Coordinator

Location: Lake Dallas, TX

Job Overview

ComCo is one of the leading companies in our field in the area. We are hiring a talented Service Coordinator professional to join our team. If you are excited to be part of a winning team, ComCo is a great place to grow your career.

Responsibilities for Service Operations Coordinator

• Assess the service needs of clients and connect them with the correct provider, service technician
• Scheduling and assignment of technicians for service calls and maintenance jobs, including confirmation of their locations and job status throughout the day.
• Ensure all service requests and dispatches are well documented, coordinated, prioritized, organized, and that information is accurately entered into our integrated system.
• Respond to all customer requests for information or assistance.
• Assess client issues and provide recommendations to fix problems
• Use mapping system and navigate technicians to client’s service request
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with service providers and clients to keep customer base
• Expand the list of resources and providers to assure there are no gaps in services
• Answer telephones and respond to email inquiries in the office
• Communicate frequently with technicians to ensure timely completion of work.
• Assist service management as needed.
• Other duties as assigned

Essential Qualifications for Service Operations Coordinator

• High School diploma or equivalent.
• 1-3 years of industry experience or a related customer service experience required
• Ability to prioritize responsibilities and manage multiple service needs simultaneously.
• Ability to work under pressure and be multi-talented to meet aggressive time schedules.
• Ability and desire to learn new software applications.
• Communicates proactively to the customer, in a manner which promotes resolution and what can be done rather than what cannot be done.
• Previous administrative experience preferred

Skills and Knowledge

• Excellent interpersonal and client service skills
• Demonstrate ability to work as part of a team.
• Outstanding oral and written communication skills, with the ability to produce quality results.
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High quality organizational skills
• The ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills

ComCo systems is an Equal Opportunity Employer and does not tolerate discrimination of any kind.

Please forward your Resume and Qualifications to Melanie Cormier.

Job Type: Full-time

Pay:

$16.00 - $20.00 per hour

COVID-19 considerations:
To keep our associates as safe as possible, we've installed clear plastic barriers at workstations, and provided masks, gloves, hand sanitizer, and disinfectant.

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

8-hour shift

Monday to Friday

On call

Overtime

Work Location:

One location

Typical start time:

8AM

Typical end time:

5PM

This Job Is Ideal for Someone Who Is:

Dependable -- more reliable than spontaneous

Achievement-oriented -- enjoys taking on challenges, even if they might fail

Innovative -- prefers working in unconventional ways or on tasks that require creativity

Company's website: http://www.comcosystems.com

Benefit Conditions:

Waiting period may apply

Only full-time employees eligible

Work Remotely: No

COVID-19 Precaution(s):

Personal protective equipment provided or required

Plastic shield at workstations

Temperature screenings

Sanitizing, disinfecting, or cleaning procedures in place

Service Operations Coordinator

Location: Lake Dallas, TX

Service Operations Coordinator Job Description

Job Overview

ComCo is one of the leading companies in our field in the area. We are hiring a talented Service Coordinator professional to join our team. If you are excited to be part of a winning team, ComCo is a great place to grow your career.

Responsibilities for Service Operations Coordinator

• Assess the service needs of clients and connect them with the correct provider, service technician
• Scheduling and assignment of technicians for service calls and maintenance jobs, including confirmation of their locations and job status throughout the day.
• Ensure all service requests and dispatches are well documented, coordinated, prioritized, organized, and that information is accurately entered into our integrated system.
• Respond to all customer requests for information or assistance.
• Assess client issues and provide recommendations to fix problems
• Use mapping system and navigate technicians to client’s service request
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with service providers and clients to keep customer base
• Expand the list of resources and providers to assure there are no gaps in services
• Answer telephones and respond to email inquiries in the office
• Communicate frequently with technicians to ensure timely completion of work.
• Assist service management as needed.
• Other duties as assigned.

Essential Qualifications for Service Operations Coordinator

• High School diploma or equivalent.
• 1-3 years of industry experience or a related customer service experience required
• Ability to prioritize responsibilities and manage multiple service needs simultaneously.
• Ability to work under pressure and be multi-talented to meet aggressive time schedules.
• Ability and desire to learn new software applications.
• Communicates proactively to the customer, in a manner which promotes resolution and what can be done rather than what cannot be done.
• Previous administrative experience preferred

Skills and Knowledge

• Excellent interpersonal and client service skills
• Demonstrate ability to work as part of a team.
• Outstanding oral and written communication skills, with the ability to produce quality results.
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High quality organizational skills
• The ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills

ComCo systems is an Equal Opportunity Employer and does not tolerate discrimination of any kind.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

COVID-19 considerations:
To keep our associates as safe as possible, we've installed clear plastic barriers at workstations, and provided masks, gloves, hand sanitizer, and disinfectant.

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday
• On call
• Overtime

Work Location:

• One location

Typical start time:

• 8AM

Typical end time:

• 5PM

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Innovative -- prefers working in unconventional ways or on tasks that require creativity

Company's website:

• http://www.comcosystems.com

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at workstations
• Temperature screenings
• Sanitizing, disinfecting, or cleaning procedures in place

Please forward your Resume and Qualifications to Melanie Cormier at:

mcormier@comcosystems.com

Field Service Technician

Location:  (1) DFW or East Texas, (1) West Texas - Abiliene, Midland, Lubbock, Amarillo, (1) Texas Valley - Corpus Christi, Brownsville Area (Our business is growing.  Looking to Add Technicians in these Areas)

Job Overview

OVER 50+ YEARS OF EXCELLENCE

ComCo Systems has a long legacy of experience in manufacturing, installation, and service of reliable pneumatic systems, electronic and physical security that customers have come to trust.

We are seeking a dynamic, high-performing Field Service Technician with experience servicing technology and/or other services to Financial Institutions, Pharmacies, or Retailers.

Responsibilities for Field Service Technician

JOB SUMMARY:

A Customer Field Service Technician (FST) will be responsible for servicing and/or repairing conventional drive-thru equipment, vaults, safes, locks, high security alarm systems and access control.  As potentially the only direct contact the company has with a client, it is essential for the FST to deliver excellent customer service.  The FST will service multiple types of banking equipment.  The FST should be highly organized, detail oriented and capable of building and maintaining relationships with new and existing clients.  The FST must be able to work independently and make critical decisions.  In addition, the FST is expected to continually seek to expand his/her knowledge of the ever-changing products manufactured by an innovative company.

ESSENTIAL FUNCTION

• Responding to incoming/outgoing service calls with a strong sense of urgency.
• Identify, troubleshoot, and resolve reported issue(s) with accuracy.
• Work to resolve issues on other manufacturer’s equipment to the satisfaction of ComCo’s customers.
• Provide emergency on-call support on a rotating schedule.
• Contribute to building and maintaining excellent company/customer relations.
• Maintain service call records and ensure the work orders are closed appropriately in the database system for billing purposes using smart phone, tablet, iPad, and/or computer.
• Perform annual preventative maintenance in accordance with ComCo’s service agreements.
• Work in tandem with ComCo’s sales staff to collect necessary information to complete sales.
• Educate and/or provide customers with new and improved products to facilitate upgrades at locations with older equipment.
• Maintain and keep accurate records of service vehicle stock inventory.
• Clean and/or repair time clock movements.
• Must have the ability to multi-task.
• Must have attention to detail and accuracy.
• Ability to prioritize and balance multiple tasks and commitment to meeting and exceeding deadlines and goals.
• Must have passion for customer service and excellent problem-solving skills.

OTHER DUTIES

• Operate a motor vehicle in a safe manner and maintain clean driving record.
• Communicate with call center on a daily basis.
• Aid other technicians when needed.
• Communicate with customers and coworkers in a professional manner.
• Ability to work accurately and quickly under company deadlines.
• Ability to operate computer hardware and to work with software applications.

MENTAL DEMANDS:

• Most of the duties are varied and regularly require analysis, comprehension, or limited judgment and discretion.  Some of the duties may not conform to standard practices requiring the use of the analysis and interpretation to resolve problems.
• Requires the use of mathematical skills approximately 1/3rd of the time.
• Requires continuous concentration, alertness, and attention to detail.
• Requires an intermediate level of reading and writing.
• Must have the ability to make decisions and judgments.
• Must have the ability to work independently.

PHYSICAL DEMAND CLASSIFICATION:

• Occasionally lift up to 75lbs.
• Climb ladders to a minimum of 15 feet.
• Occasionally travel long distances.
• Occasionally work in extreme weather conditions.

PHYSICAL AND COMMUNICATION DEMANDS:

• Constant (67-100%). Requires continuous communication with call center, parts dept and customer to provide the customer with the service ComCo Systems requires.
• This position has regular verbal and written contact with administrative personnel, middle, and senior management.  The nature of these communications ranges from a routine exchange of information to a process of securing information and/or responding to inquiries where explanation and discussion may be required using judgment.

DESCRIPTION OF TASKS:

• Pushing/Pulling: Occasional pushing/pulling is required when the FST must pull cable, use a pallet jack, or hand truck to move UCS or small cash lockers.
• Lifting/Carrying: Occasional lifting/carrying is required when the FST is moving equipment.
• Standing/Walking: Alternate standing, sitting, and walking is performed on daily basis.
• Climbing: Climbing is performed when the FST has to gain access to blower motors, CCTV equipment and alarm equipment.
• Bending/Stooping/Crouching: Forward torso bending, stooping, and crouching may be preference of the worker when reaching or material handling at lowered work surfaces, and/or reaching for items.
• Squatting/Kneeling: These techniques can be used by the employee when performing lifting, carrying, or with position tolerance tasks. Squatting/kneeling can be applied up to 1/3rd of the workday.

EQUIPMENT, MACHINES, TOOLS USED:

Computer, computer software, scanner, printer, telephone, iPad/tablets, copier, calculator, hand truck, hand tools, multi meters, test monitors, power tools. May use other equipment as required for the position.

DESCRIPTION OF WORK ENVIRONMENT:

Environmental Exposure:

Inside: 50%                                                       Outside: 50%                                 Temperature: Varies

Work is performed inside and outside. Employee may be in contact with chemicals (cleaners, oil, etc.), electricity and materials (insulation, dust, etc.), extreme heat or extreme cold weather.  Employee will also be exposed to noise and vibration.

Vision and Hearing:

Must be able to clearly see with or without corrected vision.  Must be able to judge or distinguish distance and space relationships.

Must be able to hear within a normal range with or without a hearing device.

ADDITIONAL INFORMATION:

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position.  Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.  Management has the right to add to, revise, or delete information in this job description.  Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.
• Experience as a repair technician in a service industry.
• Ability to work accurately and quickly under company deadlines.

Comco systems is an Equal Opportunity Employer and does not tolerate discrimination of any kind.

Please forward your Resume and Qualifications to Scott Cain at:

scain@comcosystems.com

Account Executive (2 Positions)

Location:  (1) in Central Texas - Waco, Austin, San Antonio Areas, (1) in North Texas

Job Overview

OVER 50+ YEARS OF EXCELLENCE

ComCo Systems has a long legacy of experience in manufacturing, installation, and service of reliable pneumatic systems, electronic and physical security that customers have come to trust

We are seeking a dynamic, high-performing Account Executive with experience selling technology and/or other services to Financial Institutions, Pharmacy’s, or Retailers.

You will be responsible for managing new and existing clients and proactively reaching out to ensure client satisfaction/retention while continuously hunting and closing new business. The ideal candidate has a history of bringing on new business and hitting sales quotas and loves the challenges that come with sales in a competitive market.

Responsibilities for Account Executive

• Create detailed business plans to facilitate the attainment of goals and quotas
• Manage the entire sales cycle from finding a client to securing a deal
• Unearth new sales opportunities through networking and turn them into long term partnerships
• Present products to prospective clients
• Provide professional after-sales support to enhance the customers’ dedication
• Remain in frequent contact with the clients in your responsibility to understand their needs
• Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation
• Negotiate agreements and keep records of sales and data

Qualifications for Account Executive

• Proven experience as an Account Executive, or in other sales/customer service role
• Knowledge of market research, sales and negotiating principles
• Outstanding knowledge of MS Office; knowledge of CRM software is a plus
• Excellent communication/presentation skills and ability to build relationships
• Organizational and time-management skills
• A business acumen
• Enthusiastic and passionate
• BS or BA in business administration, sales, or marketing

ComCo systems is an Equal Opportunity Employer and does not tolerate discrimination of any kind.

Please forward your Resume and Qualifications to Elizabeth Reece at:

ereece@comcosystems.com